Online Content - All Material is Online on Learning Management System (LMS)
3 Online Development Sessions
The group of participants will meet weekly for 3 weeks. Each session will be approximately 1 hour in length. This process enables participants to “develop” since they will have application and practice time between sessions. Each session will end with specific goals and action steps to be accomplished by the next session.
Work with your facilitator on the follow-up option that will work best for you. Participants will present progress reports on their individual and organizational goals. When needed, additional content may also be part of these sessions.
5 chapters of program content in audio form enables the participant to have multiple exposures to the content
between sessions allowing the sessions to be hands-on and application oriented. 5 exposures during the week between sessions results in content retention in excess of 60%.
Beyond Customer Service – Creating Customer Loyalty Goal Accomplishment for Success
Creating and Measuring Customer Loyalty Always Creating a Powerful Connection
Effectively Managing Stress and Impulses
Exact same content as audio series with assessments at the end of each chapter for reinforcement of content.
The text is also used as a reference guide.
Self and Organizational Evaluation Sections include:
Dream Inventory Mental Development Social Development
Physical Development Financial/Career Development Family Life Development
Ethics & Beliefs Development Setting Goals & Establishing Priorities Goal Planning Sheets